An institution is not only formed by its shareholders but also by its clients and employees. For this reason, any institution aiming to establish customer satisfaction is primarily required to ensure satisfaction of its employees, who we may call "inner customer", its dealers and suppliers as well.

A communication strategy, which is developed to ensure that the mission, visions, values and strategies of institution are agreed by the employees and that employees become a voluntary representative of their institution and to increase belief and participation of employees in phase of enabling the institution to reach business results, should be planned and implemented.

İlyada Communication Consultancy provides services to improve inner customers' satisfaction and to create more efficient and more dedicated employees. It should not be forgotten that the way of customer satisfaction can be realized through employees' happiness.