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 Creating and sustaining prestige of any institution require many years. Crisis Communication Management includes taking measures to prevent future crisis and managing effectively when a crisis realized and making analysis after the crisis.
İlyada Communication Consultancy prepares the institution to which it renders services against crisis in advance, it mobilizes rapid decision-making mechanisms during the crisis communication process, ensures the sustainability of information flow and participation of top-level management in processes. İlyada determines the extent of damage caused by crisis cases at the expense of the institution and determines which event fields shall be affected by crisis case and its extent of effect.
The target audience and social stakeholder groups who shall be affected by the crisis and messages to be delivered to them and channels to use for such messages are determined. A crisis desk is formed inside the institution and spokespersons of crisis period are trained. After the crisis, plans are made and implemented to convert this situation into opportunity.
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